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Shipping Policy

Last Updated: October 2026

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Thank you for shopping with Forge UK. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

All orders are processed within 1-3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. If significant delays occur, we will notify customers by email.

2. Delivery Times

Estimated delivery times are provided as a guide and may vary depending on the destination, shipping carrier, and product availability.

United Kingdom

  • Processing Time: 1-3 Business Days

  • Estimated Delivery Time: 5-15 Business Days

International Orders

  • Estimated Delivery Time: 7-25 Business Days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed.

From time to time, Forge UK may offer free shipping promotions on selected products or orders.

4. International Fulfilment Network

Forge UK works with trusted suppliers, warehouses, and logistics partners located in different countries.

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As part of our fulfilment process:

  • Products may be shipped from domestic or international warehouses.

  • Items from the same order may arrive in separate packages.

  • Multiple tracking numbers may be provided for a single order.

  • Delivery times may vary depending on the fulfillment location.

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By placing an order, customers acknowledge and accept that products may be sourced and shipped through our international fulfilment network.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Please allow up to 5 business days for tracking updates to appear within the carrier's system.

6. Customs, VAT and Import Charges

Forge UK aims to provide transparent pricing and shipping information to all customers.

Orders Delivered Within the United Kingdom

For orders delivered within the United Kingdom, applicable taxes may be included in the product price or collected at checkout, where required.

Customers will see any applicable charges before completing their purchase.

International Orders

For orders shipped outside the United Kingdom, local customs authorities may impose:

  • Import duties;

  • Taxes;

  • VAT (Value Added Tax);

  • Customs clearance fees;

  • Other regulatory charges.

​These charges are determined by the destination country's authorities and are outside the control of Forge UK

Customers are solely responsible for any customs duties, VAT, import taxes, or additional fees that may apply upon delivery.

Customs Delays

International shipments may be subject to customs inspections and clearance procedures, which can occasionally cause delivery delays.

  • Customs clearance delays;

  • Import restrictions imposed by local authorities;

  • Additional taxes or fees charged by customs agencies;

  • Refused shipments due to local import regulations.

Refused or Abandoned Packages

If a customer refuses delivery due to customs fees, taxes, or import charges, and the package is returned to the sender, any refund granted may be reduced by:

  • Original shipping costs;

  • Return shipping fees;

  • Customs processing charges;

  • Other expenses incurred during the return process.

7. Product Origin

Products sold by Forge UK may be stocked, processed, and shipped from warehouses located in different countries through our international fulfillment network.

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As a result, customers may receive packages that indicate a country of origin different from the United Kingdom.

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This does not affect the quality, authenticity, or functionality of the products purchased.

8. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

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If a package appears to be lost or significantly delayed, please contact us at:

support@forge-uk.store

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We will work with the carrier to investigate the issue and assist in finding a suitable resolution whenever possible.

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Forge UK is not responsible for delays caused by:

  • Extreme weather conditions;

  • Transportation disruptions;

  • Customs inspections;

  • Carrier operational issues;

  • Public holidays;

  • Events beyond our reasonable control.

9. Damaged Shipments

If your order arrives damaged, please contact our support team within 48 hours of delivery.

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When submitting a claim, please include:

  • Your order number;

  • A description of the damage;

  • Clear photographs of the product and packaging.

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We will review each case and provide an appropriate solution.

10. Undeliverable Packages

Packages returned to us due to:

  • Incorrect addresses;

  • Repeated failed delivery attempts;

  • Refusal of delivery;

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may be subject to additional shipping charges before being reshipped.

11. Contact Information

If you have any questions regarding shipping or your order, please contact:

Forge UK
Email: support.forgeuk.store@gmail.com
Website: https://www.forge-uk.store

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